This Privacy Policy explains how Qualys Services (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website or contact us through our services.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Qualys Services
qualysservs@gmail.com
For the purposes of data protection law, we are the Data Controller of your personal data.
Personal Data We Collect
When you use our website or contact us, we may collect the following information:
Name
Phone number
Email address
Service address (if provided)
Details of your enquiry or service request
We do not collect sensitive personal information such as payment card numbers or government-issued identification through our website unless explicitly stated.
How We Use Your Information
We use the information we collect to:
Respond to enquiries and provide quotes
Arrange and deliver our services
Contact you about appointments, changes, or updates
Provide customer support
Comply with legal and regulatory obligations
We do not sell or rent your personal data to third parties.
Lawful Basis for Processing
Under UK GDPR, we process your personal data based on one or more of the following lawful bases:
Consent - where you have clearly agreed for us to contact you
Contract - where processing is necessary to provide requested services
Legitimate interests - to respond to enquiries and operate our business
Legal obligation - where required by law
We do not sell or rent your personal data to third parties.
SMS Text Messaging (UK PECR & GDPR Compliance)
If you provide your mobile phone number, you may receive SMS text messages from Qualys Services relating to:
Your enquiry or service requests
Appointment confirmations or reminders
Quote Requests
Customer support and follow-up
We will only send SMS messages where you have given clear consent or where permitted under UK electronic communications laws.
Message frequency may vary.
Standard network charges may apply.
You can opt out of receiving text messages at any time by replying STOP to any SMS we send, or by contacting us directly.
We use third-party providers (such as Twilio) to send text messages on our behalf. These providers act as data processors and are required to protect your information and use it only according to our instructions.
Your consent is recorded and stored for compliance purposes.
Sharing Your Information
We may share your personal data only where necessary, including:
With trusted service providers (e.g. website hosting, SMS or email providers)
Where required by law or legal process
To protect our legal rights or the safety of others
All third parties are required to keep your information secure and confidential.
Cookies and Website Analytics
Our website may use cookies or similar technologies to:
Ensure the site functions correctly
Improve performance and usability
Understand how visitors use our site
You can control or disable cookies through your browser settings.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
To exercise these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. However, no online transmission is completely secure.
Children's Data
Our services are not intended for children under 13, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
